Store policies
These terms govern your use of the SoftNest website and your purchase of products from SoftNest.
SoftNest is an online personal-care store serving customers within Lebanon. “SoftNest,” “we,” “us,” and “our” refer to the SoftNest online store. “Customer,” “you,” and “your” refer to the person accessing the website or placing an order.
By placing an order, you confirm that you can legally enter into a purchase agreement, that the information you provide is accurate, that you are authorized to use the supplied phone number and delivery details, and that the products are being purchased for lawful personal use.
Customers under the legal age required to enter into a contract should order only with the involvement of a parent or legal guardian.
We aim to present product descriptions, photographs, prices, and availability as accurately as reasonably possible.
Minor differences may occur because of screen settings, lighting, packaging updates, manufacturing variations, image presentation, or supplier improvements that do not materially change the product’s purpose.
SoftNest does not guarantee results that depend on individual skin, hair, grooming habits, usage technique, or personal circumstances.
Customers must follow all available usage, charging, cleaning, and safety instructions. Products must be used only for their intended purpose.
Unless expressly stated otherwise, SoftNest products are not waterproof or water-resistant, electrical components must not be immersed in water, and products should be kept away from children unless used under appropriate adult supervision.
Stop using a product if it appears damaged, overheats, produces an unusual smell, causes unexpected discomfort, or shows signs of electrical malfunction.
Submitting an order does not automatically guarantee acceptance. We may contact you by telephone or WhatsApp to confirm the order, verify delivery information, clarify product or variant selection, confirm availability, or prevent duplicate and fraudulent orders.
We may refuse or cancel an order when a product is unavailable, the price or product information contains an obvious error, delivery information is incomplete, the customer cannot be confirmed, fraud or abuse is reasonably suspected, or delivery is unavailable in the requested location.
Product prices are shown on the SoftNest website. Prices, promotions, and delivery charges may change before an order is confirmed. Changes do not affect accepted orders unless there was an obvious pricing error.
SoftNest currently accepts cash on delivery within Lebanon. Customers must pay the confirmed total when the order is delivered and should prepare the correct amount where possible.
SoftNest currently delivers within Lebanon. Estimated delivery time is generally one to three business days after order confirmation.
Delivery times are estimates and may be affected by customer availability, incorrect information, remote locations, weather, road conditions, public holidays, courier delays, or circumstances outside our reasonable control.
Standard delivery costs $4. Orders above $50 receive free delivery when the offer applies.
The customer must provide a correct name, active Lebanese phone number, complete delivery address, location details required by the courier, and availability to receive and pay for the order.
Additional delivery charges may apply when delivery fails because incorrect information was supplied, the customer was repeatedly unavailable, or redelivery was requested after dispatch.
Customers should contact SoftNest before dispatch when they need to cancel an order. Repeatedly refusing confirmed cash-on-delivery orders without a valid reason may result in future orders requiring additional confirmation or being declined.
Returns, replacements, and refunds are governed by the SoftNest Refund and Return Policy. Customers should report damaged, defective, or incorrect products within three calendar days of delivery and provide clear evidence.
For hygiene and safety reasons, opened or used personal-care devices are not normally eligible for change-of-mind returns. This does not apply where the product is defective, damaged, incorrect, unsafe, materially misdescribed, or must otherwise be accepted under applicable law.
SoftNest does not provide an additional voluntary commercial warranty unless one is expressly stated in writing on the relevant product page. This does not exclude mandatory legal guarantees or consumer rights.
Any review, photograph, video, or testimonial submitted to SoftNest must reflect the customer’s genuine experience.
Content must not be false, misleading, offensive, unlawful, threatening, infringing, or unrelated to the purchased product. SoftNest may moderate or remove content that violates these requirements.
The SoftNest name, logo, website design, photographs, graphics, text, and other original materials are owned by or licensed to SoftNest unless stated otherwise. They may not be copied, reproduced, republished, sold, or commercially used without prior written permission.
You may not use the website to commit unlawful or fraudulent activity, submit false orders, interfere with website security, introduce malicious software, collect data without authorization, impersonate another person, or violate the rights of SoftNest or any third party.
The website may rely on third-party providers for hosting, delivery, communications, analytics, or other services. SoftNest is not responsible for independent third-party websites or services outside our reasonable control. Their own terms and policies may also apply.
To the maximum extent permitted by law, SoftNest is not responsible for indirect or consequential losses resulting from improper use, failure to follow instructions, unauthorized modification, water exposure, accidental damage, use for an unintended purpose, or circumstances outside our reasonable control.
Nothing in these terms limits liability for fraud, deliberate misconduct, unsafe products, personal injury caused by legally actionable fault, or any liability that cannot lawfully be excluded.
Personal information provided during checkout or communication may be used to process orders, arrange delivery, provide support, prevent fraud, and operate the SoftNest store. Customers should also review the SoftNest Privacy Policy.
SoftNest may update these Terms and Conditions when business practices, services, or legal requirements change. The latest version will be published on the website with an updated revision date.
Orders remain governed by the terms applicable when they were accepted, except where the law requires otherwise.
These Terms and Conditions are governed by the applicable laws of the Republic of Lebanon.
The parties should first attempt to resolve disputes through direct communication. Customers may also contact the relevant Lebanese consumer-protection authority.
Questions about these terms?
Contact us for help with an order, product, refund, or store policy.